The Company
| Company Mission | Statement of Commitment
| Products and Services | Marketing and
Sales Strategy | Operations
THE COMPANY
Miller Electric Supply, Incorporated, is an Iowa-based company providing
electrical supplies and training services to individuals, contractors,
and companies in the greater Dubuque, Iowa, area. The company has positioned
itself as a leader in sales and distribution of electrical supplies, which
includes hardware used in electrical installations to computer software
utilized in programmable logic controllers. Miller Electric intends to
capitalize on the growing opportunities in the electric wholesale business.
The company's stock is currently held by President Kevin Oyen and Vice
President Lynne Oyen.
THE COMPANY'S MISSION
Our mission is to properly serve our customers with quality products and
services enabling us to make a fair profit that can be shared with our
employees and the communities in which we serve.
THE COMPANY'S STATEMENT OF COMMITMENT
To Our Employees: A commitment to provide our employees with an
environment that encourages personal growth, professional development,
and quality achievement within a framework that recognizes and rewards
them fairly for a job well done.
To Our Customers: A commitment to being a supplier of quality products
with a level of service that meets our customers' needs and exceeds their
expectations so well that Miller Electric is recognized as the best distributor
with whom they do business.
To Our Suppliers: A commitment to have open, supportive partnerships,
to exceed the quality performance levels required by the market and to
aggressively pursue opportunities to optimize our mutual success.
To The Future: A commitment to the vision necessary to meet the
challenges of a rapidly changing world and the creativity to take advantage
of opportunities through continuity of effort and singleness of purpose,
maintaining our leadership in wholesale electrical distribution.
PRODUCTS AND SERVICES
The company procures products from various manufacturers (a complete list,
but not limited to, is included in the appendix) to personnel qualified
in the installation and use of the products. The company provides training
services to interested parties.
MARKETING AND SALES STRATEGY
Miller Electric differentiates itself in the market by aiming to satisfy
the customer whether on an individual basis or on the corporate level.
The sales counter is open five days a week, Monday through Friday from
7:00 a.m. to 5:00 p.m. These hours are flexible if the customer makes
pre-arranged plans or on an emergency basis. Outside sales are secured
predominantly through face-to-face contacts. The company is also a member
of the IMARK group.
OPERATIONS
In 1963, Miller electric Supply opened its first distribution center with
three employees. The original store had 8,000 square feet utilized for
both product and office space. Today, at its Dubuque location, the company
has nineteen employees and has relocated to a building with 36,000 square
feet of warehouse and 4,000 square feet for office. In October 1994 the company opened a second branch warehouse and office in Clinton, Iowa.
